We provide two options for returning items. Choose between a paperless return, where you'll receive a QR code to take to your chosen DPD Parcel Shop, and they'll print the label for you. Alternatively, you can print the label at home, attach it to your parcel, and take it to the shop. Below is a breakdown of these two options:

Print at Store

This option allows you to use DPD's paperless return method, where all you need to do is bring the QR code(s) along with the parcels to your chosen DPD Parcel Shop, and they will handle the rest. You can generate these QR codes by going through the returns process, providing both your email and order number.

Print at Home

If you would like to print the label yourself, DPD can email you a label for each parcel you're returning. You will need to print the labels, attach them to your parcels, take them to your chosen DPD Parcel Shop, and let them handle the rest.

You will be able to see the available DPD drop-off points during the returns process on our interactive map, or you can find them using the DPD Parcel Shop Finder found here.

Not all DPD drop-off points currently support the 'Print at Store' option. You can view the participating stores on the map during the 'Print at Store' process.

Whether you are printing at home or in store, the QR code / label will be emailed to you shortly after finishing your return. If you do not receive this email, please get in touch at 0300 303 88 21 and we'll be happy to help.

Please call us on 0300 303 88 21 to discuss this further.

Refunds will take between 7 to 10 days from the date the goods have been sent back. They will be credited to the same source of payment the goods were initially paid for.

We cannot accept returns for special order items.